How it works

OutCaller AI provides a platform for voice AI orchestration that seamlessly integrates with your existing systems to automate your calls and conversations.

Building Blocks

Traditional voice AI systems consist of three core components:

Speech-to-Text (STT): Converts spoken words into written text
Large Language Model (LLM): Processes and generates contextual responses
Text-to-Speech (TTS): Converts text responses into natural speech

Recently, Speech-to-Speech (S2S) models have emerged as a new building block in the voice AI stack. Specifically it is capable of understanding audio input and generating audio output without needing the step of generating text first.

We at OutCaller AI have optimized these building blocks to provide a low latency, high quality, human like voice interactions which can provide you an AI orchestrated Call Center experience without the need to build a complex infrastructure.

All you need to do is sit back and let our platform do the rest 🎉

Our Solution

OutCaller AI's layer solves the challenges in providing real-time operations

Agents

Create custom agents with your own voice and personality
Create personality for your agents
Provide a script for your agents to follow
Agents leverage your organization information to provide a more personalized experience
Agents are optimized such a way that they can handle any kind of conversation
It's difficult to make out the difference between a human and an AI agent

Track potential leads and conversations from WhatsApp in real-time
Provide your customers with a way to contact you on WhatsApp without the need to leave WhatsApp
Send documents to your customers like brochures, catalogs, images, videos, etc.
Provide a way to send messages to your customers

Documents

Upload and store documents for your WhatsApp bot to send to leads
Provide a way to send documents to your customers

Organization

Manage your organization information which AI Agents will use while talking to leads
Add your team members and manage their access to the platform
Manage your billing and usage
Track each minute & messages which have been used

Integrations

Integrate with your existing systems to automate your calls and conversations
OutCaller AI will push updates of calls to your webhook
OutCaller AI will push updates of WhatsApp messages to your webhook