Privacy Policy

At OutCaller, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, use our service, or communicate with us. This may include your name, email address, phone number, and other contact information. For outbound calls, you must confirm that you have obtained prior consent from the call recipients before using our service.

Google Services Integration

When you connect your Google account to use our Google Drive and Google Sheets integration features:

• We access your Google Drive files only when you explicitly select them using Google Picker
• We read and write data to Google Sheets that you specifically authorize for synchronization
• We store access tokens and refresh tokens to maintain the integration functionality
• We may receive webhook notifications from Google when your connected spreadsheets are modified
• All Google API interactions are performed with your explicit consent and within the scope of permissions you grant

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, to communicate with you, and to comply with legal obligations.

Google Integration Data Usage

Information accessed through Google services integration is used to:

• Synchronize lead data between your spreadsheets and our platform
• Maintain real-time data consistency through webhook notifications
• Provide seamless import and export functionality for your business data
• Enable automated data workflows as configured by you

3. Information Sharing and Disclosure

We do not share your personal information with third parties except as described in this policy. We may share information with service providers, business partners, and for legal reasons.

Third-Party Services

We integrate with Google Drive and Google Sheets APIs to provide enhanced functionality. Your interactions with these services are governed by Google's Privacy Policy in addition to this policy. We do not share your Google account credentials with any third parties other than Google's authorized services.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet is 100% secure.

Google Services Security

• All communications with Google APIs are encrypted using industry-standard protocols
• Access tokens are securely stored and encrypted in our database
• We implement OAuth 2.0 authentication flows as recommended by Google
• Webhook endpoints use secure HTTPS connections and validate request authenticity

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.

Google Integration Rights

You have the right to:

• Disconnect your Google account at any time through your account settings
• Revoke access to specific Google services through your Google account settings
• Request deletion of data synchronized from your Google services
• Modify sync preferences and data sharing settings

6. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services. We use PostHog for analytics to understand how users interact with our platform. You can control cookies through our cookie banner when you first visit our site. If you decline cookies, no analytics data will be tracked or collected.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: PostHog analytics (only with your consent)
• Functional Cookies: Remember your preferences and settings

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Third-Party Links

Our service may contain links to third-party websites, including Google services. We are not responsible for the privacy practices or content of these third-party sites. When using Google Picker or accessing Google Drive/Sheets, Google's terms and privacy policies apply.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country you live in, including India and the United States. These countries may have data protection laws different from your country. When using Google services integration, your data may also be processed by Google in accordance with their global data processing practices.

11. Data Retention

We retain your personal information for as long as necessary to provide our services. For Google integration data:

• Access tokens are retained until you disconnect your account
• Synchronized data is retained according to your account preferences
• Webhook subscriptions are automatically renewed or canceled based on your integration settings

Analytics Data Retention:

• PostHog analytics data is retained for 12 months
• You can request deletion of your analytics data at any time

12. Contact Us

Data Protection Officer: outcaller@ssingularity.co.in Email: outcaller@ssingularity.co.in

If you have any questions about this Privacy Policy, please contact us at the above information.